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Terms and Conditions

General Terms & Conditions

We are Brunel Chauffeur Drive & Limousines and associated companies, staff, and chauffeurs.

Client - You, your – the individual/s, company or other entity making a reservation, and/or any representative or guest thereof.

Bookings

1.    General

These conditions apply whatever the purchaser’s general purchasing conditions may be. Any departure from these conditions, stipulated in the order, will only be considered as accepted once our written consent has been accorded. The order is considered as final only after our acknowledgment of the order.

2. Subject and Limit of the Offer

The conditions of this offer apply exclusively to the supply of services specified herein, and are not binding for additional services. The purchaser in no case will be allowed to put forward standards, specifications, statutes, rules and uses not duly accepted by our company.

3.    Validity

Unless otherwise specified, our offer is open for acceptance within 30 days from the date at which it is established, after this date it is invalid.

 

Terms and Conditions

4.    Charges start from when the vehicle leaves our base and finish at the time of its arrival back at the same location.

5.    All booking are subject to availability at the time of reservation. For operational reasons our company reserves the right to substitute vehicles of similar category or  capacity, where necessary.

6.    Brunel reserves the right to cancel bookings, amend fares, itineraries, days and times of operation of services offered without notice. The purchaser is responsible for confirming availability.

7.    Booking costs do not include tolls, waiting time, meals, entrance fees, mobile phone usage, Airport Ground Service Charges, accommodation, venue costs or other incidentals unless specified. Otherwise these will be added to the booking costs where applicable. Surcharges may apply to Special Events, Public Holidays. Between 12:00 midnight and 05:00 am a after hours premium of 33% applies.

8.    No refund will be made after the vehicle is dispatched from its base. A non-negotiable cancellation fee applicable to the requested service will apply for all cancellations.

9.    Payment on account, in advance, by cash or approved credit card.

10    Accounts are strictly thirty (30) days, payable within seven (7) days of receipt. If  there  is non-compliance of this condition Brunel reserves the right to charge all outstanding amounts owed to the nominated credit card supplied.


Responsibility

11.  Except where it operates as the carrier or service supplier, Brunel acts only as agent for persons providing the services such as hotels, airlines, charter vessels, air charter or venues etc. We accept no responsibility whatsoever in relation to the provision or failure to provide those services.

12.  In every case Brunel will not be liable, whether in tort, in contract or otherwise for any accident, delay, injury, irregularity, loss or damage to persons or property of any kind whatsoever and howsoever arising (included but not limited to any negligence or breach of contract by Brunel) caused or included during, or in relation to the carriage of any passenger or provision of services.

13.  The above provision shall be read subject to any implied terms, conditions or  warranties imposed by the Trade Practices Act 1974 or any other Commonwealth or State legislation in so far as such may be applicable and prevent either expressly or  implied exclusion or modification of any such term, condition or warranty.

14.  All prices and conditions specified or described on the Brunel website or other publications and this application form are subject to change at any time without notice.  

Individual Events

Wedding & Limo Cruiser Reservation Confirmation

A deposit of 25% may be required of the total amount payable for each booking unless prior credit arrangements have been made . Your reservation is regarded as confirmed once we receive your deposit. The balance owing is due and payable 14 days prior to the date of your event.

Credit card details are required for all reservations and held as security against waiting time, cancellation, no-show and vehicle damage etc. You will be notified of any pending additional payment.

Cash payments will only be accepted prior to the hiring and direct debts must clear our account before travel.

School Formals/Functions

A deposit of 25% of the total amount payable for each booking will apply. Your reservation is regarded as confirmed once we receive your deposit. The balance owing is due and payable 14 days prior to the date of your event

Credit card details are required for all reservations and held as security against deposits, waiting time, cancellation, no-show and vehicle damage etc. You will be notified of any pending additional payment. Cash payments will only be accepted by prior arrangement with Brunel.


Cancellation – General & School Formals/Functions/Weddings

Your deposit is NOT refundable if cancelled within 30 days. The total confirmed fee may be charged if the reservation is cancelled within 7 days of the booked date.

Cancellations MUST be made in writing (email or letter) by quoting your booking reference number 14 days of the booked date.


Reservation Modifications

Once confirmed, your reservation price will not change unless you change the details of your booking or extend your time/s. Should you need to modify transport times, routes or dates – please advise us in writing, every effort will be made to accommodate your request however we cannot guarantee to be able to do so.

You have the right to cancel your reservation subject to our cancellation policy.

 Chauffeurs DO NOT have the authority to alter the booked times, pick up or destination addresses or routes without prior consent of the fleet manager.


Our business is built on dependability “No-Show”

To ensure the dependability of Brunel Worldwide Chauffeur Drives service, it is necessary to reserve and dispatch a specific car and chauffeur to meet each customer. It is therefore necessary to charge for the service (as a hotel must charge for a guaranteed room) in the event the passenger is a "no show".

You can avoid the "no show" charge by giving us a call before the chauffeur is dispatched. International bookings require 24 hours notice prior to the booked time. A No-Show will be charged the total amount of the confirmed fee if you do not “present” at the nominated time and place.

Waiting/Over Time – We will always endeavour to accommodate our clients who require excess time with our vehicles. Within reason and where possible, the vehicle will be made available to you for as long as possible after the specified period of your reservation.

Any Waiting/over time will be charged in 5-minute increments as per the appropriate rate for the vehicle nominated.

Unforseen Circumstances – We will make every effort to arrive at your collection & destination locations on time. However, occasionally; allowances must be made for unforseen circumstances such as traffic, road and weather conditions, illness, vehicle breakdown etc.

We cannot assume responsibility for circumstances beyond our control. Should there be a vehicle breakdown or mishap rendering the reserved vehicle out of commission, we reserve the right to substitute a vehicle/vehicles. We will make every effort to supply an alternate vehicle and advise you prior to pick up.

Should we be unable to provide an alternate vehicle, a pro-rata refund may be paid. No guarantee can be made that we will supply an identical vehicle.


Limits of Liabilities & Insurance –

Maximum liability shall be limited to a full refund of monies paid pertaining only to the trip in question. All care will be taken by us, but no liability will be assumed. No claim for Liquidated Damages, Consequential Loss or for any other eventuality shall be admissible. Our Insurance policies cover our passengers whilst inside our vehicle/s & en route only.

Vehicle Damage & Bad Behaviour – Limo Cruiser/s are fitted with security cameras - if you or any person or part of your party damage or soil our vehicle, interior or exterior, including all fittings and fixtures, you will be liable for all costs incurred to rectify said damage. If you or any person or part of your party behave in a manner deemed unsafe, crass or damaging or you or any part of your party is considered intoxicated, before, after or whilst en route, we reserve the right to abort travel, evict you from the vehicle & terminate your reservation.

No refund will apply. A police report & security footage will be submitted if necessary.

Safety Devices - Seatbelts are fitted to all our vehicles and must be used by all passengers whilst the vehicle is in motion. Child restraints/booster seats must be used according to RTA guidelines. Failure to use the safety devices correctly, will be the sole responsibility of the passengers or passengers guardian/parent and/or the person or entity confirming the booking or shown on our invoice.

Vehicle Restrictions & Road Rules - There may be instances where vehicles are unable to be negotiated over speed humps, through turns, driveways, road closures etc., rendering some locations inaccessible. In this case, we will endeavour to collect/deliver passengers at the closest possible point we can.

Should the Chauffeur deem any location or situation unsuitable for the vehicle, an alternative will be sought & used or termination of travel will occur if necessary - the Chauffeur’s decision will be final and no refund will be paid. Chauffeurs will adhere stringently to all legal road rules at all times. All Chauffeurs will plot his/her own travel route/s.


Credit Cards/ Charge Cards

Credit card details are required for all reservations and held as security against deposits, waiting time, cancellation, no-show and vehicle damage etc. You will be notified of any pending additional payment.

Paying by a credit or charge card may incur a merchant fee of up to 3% of your total invoice, this will be added to your bill and will be advised at the time of booking.


Fuel Surcharges

From time to time it is necessary Brunel and /or its affiliates to charge a fuel surcharge in various locations, the cost of this surcharge may fluctuate and is determined by world oil prices at the time and set by the company carrying out the service. You will be advised of any additional charges at the time of booking.


Smoking & Illegal Substances/Materials

For the purposes of safety,  Luggage and/ or containers, surfboards, skis or items of a large nature or flammable fluids or items may not be placed within the passenger cabin at any time. The Chauffeur has sole discretion to abort a hiring at any time.

Government legislation strictly prohibit Smoking and all illegal materials & substances in all licenced public vehicles.


Alcohol

Alcoholic beverages may only be consumed en route, (except to/from school functions) by persons over the age of 18 and where full responsibility is assumed by the passenger/s. We will not be held responsible nor liable for you or any part of your party consuming alcohol nor the consequences that may ensue. Complimentary Alcohol supplied by us will only be served once the vehicle has stopped. All alcohol consumption is your responsibility and at your own risk and you alone shall assume full liability.

Food - No food of any description is to be consumed inside our vehicles. If included in your package, Chauffeurs will serve any food once the vehicle has stopped & passengers alighted unless otherwise specified.


Subcontractors

During peak times or on other occasions, we may use the services of other limousine companies. Although other companies will remain under our supervision, they will be governed by their own operational guidelines & operate at all times under their own insurance policies.

Disclaimer – These Terms & Conditions & Privacy Policy are current & subject to change without notice. All use of our websites, documents, bookings & enquiries are subject to our Privacy Policy (displayed on our websites) and our Terms & Conditions document.


Gratuities

In some Counties/locations gratuities or tipping is part of the general life style and form part of the workers wage. In these areas a gratuity is automatically added to the amount payable and can be between 10 and up to 20% of the bill. In all other locations gratuities/ service charges may be included in the cost of the hiring  or given voluntary for services rendered.


Brunel Web Site Conditions

www.brunelchauffeurdrive.com.au and www.brunellimousines.com are web sites of Brunel Chauffeur Drive and Limousines P/L. By using this site and or the individual client centre, you agree to the terms of our web site, as set out below. The Internet Privacy Policy relates to the collection and use of personal information you may supply to us through your conduct on the web site. Your continued use of our web site and or its facilities constitutes your acceptance of the terms in this notice. We believe that all information contained within this website is correct. However, we do guarantee the accuracy or reliability of the information given. Brunel Chauffeur drive and Limousines P/L and its related entities disclaim all liability and responsibility for any direct or indirect loss or damage which may be suffered by any recipient relying on anything contained in or omitted from our web sites or publications.


Copyright 

All photos/images & artwork, logo’s displayed throughout this site are the exclusive property of Brunel Chauffeur Drive and Limousines P/L, Brunel Worldwide Chauffeur Drive P/L Australia. All photos are of our vehicles and may not be reproduced in any form without prior, express written permission. All graphic & text content is protected by Australian copyright law


Links

Any links or advertisements to third party websites are not under our control. Please take note of their terms and conditions and privacy statement. We do not take responsibility for the content on third party sites or their policies. Permission is granted to link directly to our website on the condition that the link name contains the words "Brunel Chauffeur Drive " and that the link takes viewers directly to our website.


Use of Your Personal Information

Our commitment to you is that the personal information you provide for the purpose of hiring any ground transport from Brunel is used for that purpose alone. Your personal information is not given to any third party except where the purpose relates to fulfilling the obligations of your hiring. We may retain your information for use in future bookings. If, at any time you discover that information held about you is incorrect, you may contact us to have the information corrected. By entering the Brunel secure web booking facility you understand that all information provided is the responsibility of the writer, Brunel Chauffeur Drive and related entities take no responsibility any omission or any incorrect information provided in respect of any hiring made through this facility.

Credit card details are stored securely for the purpose of security against late payments and or damages, as outlined in our terms and conditions policy. Our employees and contractors are obliged to keep the confidentiality of any personal information held by us. However, we will not be held responsible for events arising from unauthorised access to your personal information. Copies of correspondence and personal information sent over the Internet are stored only for record-keeping purposes. Brunel Worldwide Chauffeur Drive reserves the right to change this policy without prior notice. Such changes will be updated here.


Disclosure

We may be obliged to surrender your personal data to regulatory authorities and law enforcement officials in accordance with applicable law. Personal information may be disclosed to identify, contact or bring legal action against anyone damaging, injuring, or interfering with our rights or property.


Security

We use industry standard encryption technology, so that the data passed between your browsers and our web site is secure. All stored information is safely kept and can only be accessed by authorized personnel. If you do not want information collected through the use of Cookies, please use your browser to deny access.


Children Under 16

We do not gather personal information from children. Website visitors 16 years of age and under are required to have adult permission before submitting any personal information to this website.

© Brunel Chauffeur Drive and Limousines


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